PURCHASE QUESTIONS
Q: I purchased the monthly membership for MVB but now I want to cancel it and upgrade to lifetime version. How can I do this?
Because you purchased the monthly membership you will have a 20$ discount when purchasing the lifetime version. Click here to go to Mass Video Blaster purchase page. There you should enter your Mass Video Blaster registration code and you will receive the link to purchase the lifetime version with the discount applied.
After you purchase the lifetime version, open a new support ticket at http://blastersuite.com/support and let us know to cancel your monthly membership.
Q: Can I run Mass Video Blaster on multiple PC's?
You can install MVB on multiple PC’s but you CANNOT run the software at the same time. You need to wait 15 minutes before switching from one PC to another.
SOFTWARE QUESTIONS
Q: I entered the correct registration details but I receive 'Invalid details', what should I do?
A bad installation of the .Net Framework 4.0 can cause this. Click here to learn how to make a clean install for the .Net Framework.
Q: Why aren't videos added in the Download module when I click populate?
This problem is usually caused by the .Net Framework 4.0. What you need to do is reinstall the .Net Framework and this issue will be fixed. Click here to learn how to make a clean install for the .Net Framework.
Q: The watermark is not added to all my videos, why is this happening?
Not all videos are supported in Mass Video Blaster. The problem is caused by the different encoders used in creating videos.